Privacy Policy

Effective Date: April 2, 2024
Last Updated: October 6, 2025

Welcome to Uspace (https://uspaceusa.com), a brand of Backyard Studio LLC. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with our website, purchase a Uspace unit, or engage with our customer journey platforms.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide

• Contact Forms: Name, email, phone number, and other contact details.

• Pre-order and Purchase Data: Billing address, shipping address, and payment information (processed securely via Authorize.net/PaymentCloud).

• Dashboard Use: Information entered into our customer dashboard (powered by SuiteDash) during your 15-step journey from purchase to delivery.

• Marketing Interactions: Form fills, lead magnets, and chatbot interactions via GoHighLevel.

b. Automated Information

• Cookies & Tracking: We use cookies to improve user experience, understand behavior, and track affiliate performance.

• Device and Browsing Data: IP address, browser type, referral source, and session behavior.

2. How We Use Your Information

We use your information to:

• Fulfill orders and manage logistics of unit delivery.

• Provide updates on your build status and timeline.

• Send marketing content (opt-in only).

• Optimize internal operations and customer experience.

• Comply with legal obligations.

3. How We Share Your Information

We may share your data with trusted third parties under strict confidentiality:

• CRM & Project Tools: GoHighLevel, SuiteDash, Zoho (used for lead capture, client onboarding, and internal coordination).

• Payment Processors: Authorize.net and its partner PaymentCloud (to securely process transactions).

• Shipping and Fulfillment: Fabrication and assembly partners for delivery scheduling and logistics.

• Legal & Financial Advisors: For regulatory compliance and financing consultations.

We do not sell or rent your personal information.

4. Payment Information and Liability

All payments are processed through secure, third-party payment platforms including Authorize.net and PaymentCloud. Uspace does not store or retain your credit card, banking, or financing information on our servers.

Your use of these payment systems is subject to their respective terms of service and privacy policies. We recommend reviewing them before submitting payment.

5. Data Security

We implement industry-standard measures to protect your personal information. Our partners are vetted for compliance with relevant security protocols.

6. Your Rights

You have the right to:

• Request access to your data.

• Correct or update inaccurate information.

• Opt out of marketing communications.

• Request deletion of your data (where permissible by law).

To make a request, email admin@uspaceusa.com or call 844-754-2185.

7. Data Retention

We retain customer data for the duration necessary to:

• Complete product delivery and support.

• Comply with legal and tax obligations.

• Maintain accurate business records.

8. Third-Party Links

Our website may link to external sites. We are not responsible for the privacy practices of those websites. Please review their policies before engaging.

9. Children’s Privacy

Uspace does not knowingly collect or solicit personal data from anyone under 18. If you believe a minor has provided us information, contact us immediately.

10. Changes to This Policy

We may update this policy to reflect operational, legal, or regulatory changes. Updated versions will be posted with a revised effective date.

11. Contact Us

Uspace
Backyard Studio LLC
📍 Mailing: 746 Old White Hill Rd, Stuarts Draft VA, 24477
📞 844-754-2185
📧 admin@uspaceusa.com